Refund / Shipping Policy

Refund / Shipping Policy

Shipping practices and Delivery policy
  • Within 10 working days and freight cost are paid by the customer and worked out by the eCommerce delivery calculator
  • Total costs of the goods or services offered including all appropriate shipping/handling charges and taxes. Where the total cost of the transaction cannot be ascertained in advance you must include a statement to that effect and provide a description of the method that will be used to calculate it
Payment details
  • Customer service policies, including usual delivery timeframes, and the process if you cannot fill the order for any reason. You must advise your customers within two business days if goods are not available; delivery in Australia within 10 business days, customers advised within two business days if goods are not available
  • Export restrictions (if known); extra costs calculated for overseas customers
Refund / return policy
  • No refund for change of mind
  • Item must be returned within 30 days after the buyer receives it. The seller is responsible for return postage costs.
  • You must return items in their original packaging and in the same condition as when you received them. If you don't follow our , you may not receive a full refund.
  • Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description.
Consumer data policy
  • This information will not be passed onto any third party
  • Security capabilities and policy for transmission of payment card details